Process audits concentrate on the whats; Procedure audits concentrate on the whos and hows. The purpose of the reviews are to provide management with an independent, comprehensive evaluation of the effectiveness and compliance of processes and procedures within the organization and to identify the sources and causes of compliance problems. The audits, coupled with a benchmarking exercise can be a powerful tool for management as the basis for continuous improvement.

Metrics include:

  • Employee Satisfaction

  • Customer Satisfaction

  • Operational Controls

  • Sales and Sales Operations Efficiency

  • Sales Pipeline Optimization

  • Small Business Technology Stack Optimization

  • Change Readiness

© 2020 by Change Connect Inc. 

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