SERVICES
ASSESSMENT SERVICES
Process audits concentrate on the “what”; procedure audits concentrate on the “who” and “how.”
The purpose of these reviews are to provide management with an independent, comprehensive evaluation of the effectiveness and compliance of processes and procedures within the organization. Insights derived from the assessment results will also highlight your strengths and weaknesses relative to industry competitors.These can in turn be used to identify the sources and causes of compliance problems. An awareness of your company’s current standing through measures of performance, operational efficiency and employee sentiment will point you in the direction of areas that require your attention. The audits, coupled with a benchmarking exercise, serve as a foundation for management to use as the basis for building practices for continuous improvement.
GAIN A THOROUGH UNDERSTANDING OF YOUR COMPANY’S INTERNAL PERFORMANCE
An awareness of your company’s current standing through measures of performance, operational efficiency and employee sentiment will point you in the direction of areas that require your attention.
SEE HOW YOU MEASURE UP AGAINST OTHERS IN YOUR FIELD
Insights derived from the assessment results will highlight your strengths and weaknesses relative to industry competitors.
SALES AND SALES OPERATIONS EFFICIENCY
At Change Connect, we understand the crucial role that sales and sales operations efficiency play in driving overall business success. Our comprehensive approach focuses on measuring sales operations efficiency and effectiveness across various key areas, including finances, productivity, and processes. By conducting a thorough examination of these factors, we provide valuable insights into the impact your business is making. Our goal is to ensure optimized sales operations function, as this directly translates to improved sales performance. We analyze financial metrics to identify areas of improvement and cost-saving opportunities, assess productivity to enhance sales team performance, and evaluate processes to streamline operations and eliminate bottlenecks. By addressing these aspects, we empower your business to operate at its highest potential, ultimately driving sales growth and success.
SALES PIPELINE OPTIMIZATION
Sales Pipeline Optimization, if done correctly, streamlines processes and maximizes sales potential. We conduct a comprehensive analysis of your existing sales pipeline, evaluating key metrics, identifying bottlenecks, and pinpointing areas for improvement. This in-depth assessment enables us to develop a tailored optimization strategy that aligns with your business goals and objectives. We work on streamlining processes, developing effective lead generation and qualification strategies to focus on the most promising opportunities, implementing robust sales forecasting methodologies to make accurate projections and empowering your sales professionals to achieve peak performance.
BUSINESS TECHNOLOGY STACK OPTIMIZATION
Business activity is highly digital and there is no denying it. But not every business is equipped with the right tools and skills to take full advantage of available technologies. The specialists at Change Connect will conduct a current state assessment and technology needs assessment to show you where your business won’t need all hands-on deck, with a little help from tech. Our assessment service begins with a comprehensive evaluation of your current technology infrastructure, applications, and processes. We also evaluate data security and compliance as well as the scalability and future readiness of your technology stack to adapt to increasing demands and changing market conditions. You receive a detailed report outlining our findings, recommendations, and a roadmap for implementation. We work closely with you to prioritize the identified optimizations based on your goals, budget, and timeline.
CHANGE READINESS
Change readiness measures the degree of acceptance and receptivity employees must change. Whether it is social, behavioural or organizational, change readiness plays a major role in the success of the outcomes. As a leader, this insight will help mitigate risks as change is initiated. Through a comprehensive evaluation process, we analyze various aspects of your organization's readiness, including leadership support, employee engagement, organizational culture, communication channels, and change management processes. We also look ahead to identify potential risks and sources of resistance that may impede change initiatives, allowing for proper structuring of mitigation measures. Prepare your organization for successful change initiatives and embrace a culture of adaptability and innovation.
EMPLOYEE SATISFACTION
Your company is as successful as its employees. The key to employee success is engaging them with their work and constantly reinforcing the greater purpose behind what they do. Employees remain committed to employers that motivate them, nurture healthy work environments and invest in growth opportunities. Our in-depth analysis will uncover your areas of excellence as well as the areas where there is an opportunity for change. Ensuring employee success boosts satisfaction, leading to higher retention and lower turnover.
CUSTOMER SATISFACTION
Do you meet or exceed your customer’s expectations on a daily basis? Change Connect will present an insightful analysis into the current state of customer satisfaction, taking into consideration multiple factors including perceived quality and value, fulfillment of expectations, communication efficacy, complaint handling and more. You will be provided with a long-term strategy to maintain a consistently positive customer satisfaction level.
SALES AND SALES OPERATIONAL EFFICIENCY
Change Connect measures sales operations efficiency and effectiveness across finances, productivity and processes to create an all-encompassing examination into the impact made by your business on internal and external stakeholders. Ensuring optimized sales operations function will drive sales performance, and the first step to achieving that status is understanding the current state.
SALES PIPELINE OPTIMIZATION
Sales optimization involves the process of understanding past performance, including successes and failures, to maximize performance going forward. A better understanding of how your pipeline supports finding, qualifying and nurturing prospects will identify bottlenecks and gaps that can be addressed to boost your closing ratio.
CHANGE READINESS
Change readiness measures the degree of acceptance and receptivity employees must change. Whether it is social, behavioural or organizational, change readiness plays a major role in the success of the outcomes. As a leader, this insight will help to organize strategies and mitigate risks as change is initiated.
